RETURN / REFUND / EXCHANGE
You always have the right to return the goods within 14 days after the receipt of the goods, no matter why (e.g. wrong delivery, dislike of one or more products). But we're always interested in why you're sending back the goods but you don't have to give us any reason for doing it.
If you do not like a purchased product, you don't want it anymore, if it's defective or if it has been damaged during delivery you can return it to us within 14 days after receipt. To meet the deadline, it is sufficient to send off the item within this time limit. Please handle and pack the goods with care to avoid new damages. Once the return is processed, we can exchange it or refund the amount. If it's damaged please contact us by e-mail before sending it off and an attached photo would be very helpful to decide whether it's necessary to send it back us to receive a correct replacement or refund.
If it's necessary to return the good(s) please send it by standard postal service to
Rainbowshop / Frank Priebe
Gernroder Weg 5
Please pay the fee for the return and if it's our fault that you have to return the good(s) we'll of course pay back the cost of shipping afterwards to your bank or PayPal account. Shortly after we've received the return we'll send you a replacement or a refund to your account. If the value of the goods is over 40 Euros we'll always pay the return fee.
Please note: As long as you do not return the goods for which we have granted a refund or we haven't received it, we can't pay any refund. But once we received it we'll pay the refund as soon as possible within a few days.
When you order at Rainbowshop, you are accepting these Terms and Conditions. The agreement is established when your order is placed.